#Aer lingus com full#

The first form had only some phone number on it. He gave us a property irregularity report and a delayed baggage unique reference number form, which had nothing of the sort on it, it was blank. We spoke to a guy who gave us some paperwork, 2 sheets of paper. When we got into LAX, we waited for 45mins to an hour at the carousel for our cases before hearing an announcement to go to see a customer service rep as they hadn’t arrived.

#Aer lingus com full#

When I checked in online, I saw the flight was full so knew that there was no chance of me getting one. They had replied to me quickly enough and said that they couldn’t help but to ask on the the day of the flight. I had initially contacted Aer Lingus via their Facebook Messenger to ask about getting extra leg room seats as I’m 6ft 4” and have had a long term debilitating illness. It couldn’t have been any further from the truth. We booked via the British Airways (who have also passed the buck onto this terrible company) at a cost of nearly 3k as we thought we’d have some sort of security and also that we could fly via Dublin avoiding Heathrow. We’d obviously not been away since pre-Covid and I’ve had a few health issues but felt it was the right time. My partner, 4 year old daughter and I booked flights only to see close family in L.A. I do not know where to even start with this company. There we go, that’s Aer Lingus customer service to in 2022. To add insult to injury, it took over 1hr on the phone to accomplish all of this. No, a completely new ticket and the final gut kick, a €50 penalty for missing her flight. Just to compound the upset for her, they wouldn’t even offer a ticket exchange or even pay the fare difference. You can be left alone in a foreign country with no help even when Air Lingus say they are offering this service. Let this be a warning to any older travellers who need assistance and disabled passengers. Not only had I to buy a completely new ticket with no allowance for the money paid for the initial flight but they actually charged €50 on top for missing the initial flight – which is unbelievable when you consider that she would not have missed the flight if they had delivered the service that they offered and we booked (assistance getting to the gate). They refused to take any responsibility for the service that they had offered as part of the booking process (accompany disabled or lesser mobility passenger to the gate). I called Aer Lingus to reschedule flight. I returned to airport and picked my mum up, now extremely upset.

Anyway, she missed the plane and called me (no 200km away) and she was in a very distressed state. She struggled and despite arriving to airport and getting through security with lots of time, she didn’t make it to the gate between panic and wrong turn and having to go back through customs (Schengen passport check). Nobody came to help her to the gate or plan. – we had after all booked this service via Air Lingus when the ticket was booked and checkin was done.

After security, she was supposed to have been helped to reach the gate as she cannot walk for long period and carry her bag etc. I got her checked in as normal and left her at security where Geneva airport security were also fantastic and let her skip the long security queue as she was older, travelling alone and unable to stay on her feet for so long. She has a hip problem and so we booked for her to be accompanied and helped to the gate. My Mum, 72 and travelling alone for 1st time since her husband died from Geneva to Dublin. This is how an elderly lady travelling alone was treated by Aer Lingus yesterday.